Support
Menu never opened. What belongs in a note?
Archive published 10 Sept 2026 · 2 notes
Question
What should happen before a support note about the loader?
Closed archive topic. Read-only — no accounts, replies, votes, or live discussion. Written as an organized reference, not a community thread.
Archive notes
Before support
Read the load-order archive: game open, Updates on Undetected, then one load. If Updates says Updating, wait before any note.
One clean retry. Repeated launches do not change the label. The product page has no error-code list to paste here.
In the note
Support asks for the order id, Windows version, and whether Updates says Undetected or Updating. Say if the issue is delivery, the loader, or the menu — those are different tickets.
Missing delivery follows the Refunds page with the same order id. This archive is not a record of a ticket anyone sent.
Replies are closed.
There is no reply box. For loader help while Updates says Undetected, use Support with your order id.
Related pages:SupportFAQProduct page